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Operations Outsourcing

Operations Outsourcing

Atify provides IT Outsourcing (ITO) and Business Process Outsourcing (BPO) services designed to reduce operational costs and overhead, freeing your teams to focus on strategic priorities, execute faster, and accelerate business growth.

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Managed services 4 AREAS
01Site Reliability Engineering (SRE) 02DataBase Administration 03Data Processing & annotation 04English-speaking Contact Centers

YOUR TEAM KEEPS THE STRATEGY. WE TAKE THE ROUTINE.

Value delivery steps
IT ConsultingSolutions DeliveryOperations Outsourcing
Define

Define what to implement to grow the business

Build

Implement new ideas and solutions

Operate

Operate, support and scale

Why outsource with Atify

The numbers behind the decision.

010%

of Fortune 500 companies use IT outsourcing to reduce costs and accelerate delivery

020–0%

average cost reduction vs. building equivalent in-house teams

030×

faster time-to-capability compared to full-time recruitment cycles

Industry research consistently shows that companies leveraging strategic outsourcing achieve faster growth and stronger competitive positioning. Atify combines deep technical expertise with a proven delivery model built for the Japanese enterprise market.

Operational services

Where outsourcing pays off most.

Atify focuses on high-impact operational areas where outsourcing delivers the greatest value to enterprise organizations.

01

Site Reliability Engineering (SRE)

  • 01Infrastructure & application health monitoring
  • 02Incident detection, triage, resolution and escalation
  • 03SLA / SLO definition, governance and compliance
  • 04Runbook execution and first-response actions
  • 05Incident reporting and real-time visibility

We set up monitoring and alerting for your business-critical systems, infrastructure and applications, and provide 24x7 monitoring support and prompt issue resolution by executing necessary runbooks and actions. We use industry-leading tools including Datadog, PagerDuty, Grafana, or custom-built tools to detect, triage, resolve, or escalate issues before they impact your business.

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24×7 INFRASTRUCTURE NETWORK APPLICATIONS DETECTED RESOLVED 24×7 · SLA-BACKED · RUNBOOK-DRIVEN

Continuous watch

02

DataBase Administration

  • 01Database management and administration (Oracle, PostgreSQL, MySQL, MongoDB)
  • 02Environment setup and configuration
  • 03Data migration planning and execution
  • 04Backup and disaster recovery
  • 05Performance monitoring and tuning

We manage and administer your databases — including Oracle, PostgreSQL, MySQL, and MongoDB — handling environment setup, data migrations, and day-to-day operations so your systems stay reliable, secure, and performant.

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ORACLE POSTGRESQL MYSQL MONGODB BACKUP · MIGRATION · TUNING MANAGED 24×7

Four engines, one operations layer

03

Data Processing & Annotation

  • 01Data collection and labeling for AI/ML model training
  • 02Document digitization (medical, legal, and other paper-based records)
  • 03Data entry and validation
  • 04Data annotation and quality review

Building reliable AI models requires accurate, well-labeled data — and getting there still takes real human effort. We handle data collection and annotation for machine learning projects, and help organizations digitize paper-based records across industries such as healthcare and legal services.

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RAW LABELLING QA REVIEW TRAINING DATA · DIGITISED RECORDS HUMAN-IN-THE-LOOP

Raw records to training data

04

English-Speaking Contact Centers

  • 01Inbound customer support (voice and chat)
  • 02Outbound campaigns and customer outreach (voice and chat)
  • 0324x7 availability
  • 04CRM integration (Salesforce, Zendesk, HubSpot)
  • 05Quality assurance and CSAT monitoring

Support your global users with inbound and outbound customer engagement in English. Our Philippines-based contact center specialists handle product support inquiries, customer issues, outreach campaigns, and product marketing communications with reliable 24x7 coverage and cost-efficient service delivery.

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Phone Web chat Telegram Whatsapp Facebook Viber Wechat Queue Morning 08:00 — 16:00 5 op KT MG RA SL YO Afternoon 16:00 — 00:00 5 op PF HC NW TX AR Night 00:00 — 08:00 4 op BK DV KO PR 7 channels · 1 queue · 3 shifts · 24h coverage · 14 operators

7 channels · 24h coverage · 14 operators

Embracing AI

Atify is not about outsourcing only.

While helping organizations successfully outsource their development and operational activities, we can also analyze your business environment and help implement AI in the areas where it can effectively augment and optimize your human teams.

Coding Agents

Recent experience using AI coding agents shows a significant increase in delivery speed — up to 10 times faster.

CS Agents

Voice and text-based AI agents in Customer Support can handle around 80% of the human workload, serving customers 24x7 with faster resolutions.

Marketing Agents

Marketing AI agents can be highly effective in cold outreach, helping promote your products and services at scale.

Recruitment Agents

AI agents can process hundreds of candidate resumes in seconds, identifying strong matches for your required skillset and supporting initial pre-screening interviews.

Industries

Industries We Have Supported.

E-Commerce & RetailFinancial Services SaaS & TechnologyRecruitment E-learningLogistics & Supply Chain

Every hour your team spends on operational routine is an hour not spent on innovation. Let Atify absorb the operational burden so your business can grow faster.

Related

Where to go next.

01

Customers Support Automation

 02

Company

 03

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Get started

Ready to explore outsourcing?

Tell us about your operational challenges and we'll design a solution that fits your business.

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